| Free | Basic | Pro | |
|---|---|---|---|
| Free | $9.99/mo. (CAD billed annually) $11.99/mo. (CAD billed monthly) |
$14.99/mo. (CAD billed annually) $16.99/mo. (CAD billed monthly) |
|
| Only 1 agent | 1 agent included | 2 agents included | |
| Try it now | 30-day free trial | 30-day free trial |
| Free | Basic | Pro | |
|---|---|---|---|
| Pricing | |||
| Monthly pricing (billed annually) | Free | $9.99 CAD per month/agent | $14.99 CAD per month/agent |
| Monthly pricing (billed monthly) | Free | $11.99 CAD per month/agent | $16.99 CAD per month/agent |
| Agent seats included | Only 1 agent | 1 chat agent seat | 2 chat agent seats |
| Agents | Unlimited | Unlimited | Unlimited |
| Additional agent seats (billed annually) | $9.99 CAD per month/agent | $11.99 CAD per month/agent | |
| Additional agent seats (billed monthly) | $11.99 CAD per month/agent | $13.99 CAD per month/agent | |
| Support | |||
| Setup assistance | |||
| Live chat support | |||
| Email support | |||
| Phone support | |||
| Chat Interface | |||
| Concurrent users | Only 1 | 1 + purchased seats | 2 + purchased seats |
| Monthly chat limit | 30 chats | Unlimited | Unlimited |
| Chat history | 7 days | Unlimited | Unlimited |
| Data retention | 7 days | Unlimited | Unlimited |
| Offline form | Default | Customizable | Customizable |
| Pre-chat form | Default | Customizable | Customizable |
| Departments | Unlimited | Unlimited | |
| Multiple websites | |||
| Visitor monitoring | |||
| Canned messages | |||
| Proactive chat | |||
| Typing indicator | |||
| FAQ | |||
| Visual and sound alerts | |||
| Multi-language dashboard and widget | |||
| Chat supervision | |||
| Chat collaboration | |||
| Chat rating | |||
| Email chat transcripts | |||
| Triggers | |||
| Chat Transfer | |||
| Analytics and Reporting | |||
| Daily summary | 7 days | ||
| First response time | |||
| Average response time | |||
| Chat reports analysis | |||
| Agent monitoring | |||
| Analytics and Reporting | |||
| Display text | Default | Customizable | Customizable |
| Background color | Default | Customizable | Customizable |
| Text color | Default | Customizable | Customizable |
| Integrations | |||
| OTRS Integration | |||
| WordPress Integration | |||
| Zoho Integration |