Chat Transfer
![Chat transfer](http://voicelivechat.com/wp-content/uploads/2016/02/Chat-transfer.jpg)
What if any of your agents is currently engaged in a conversation with a visitor or customer, but they don’t have all the answers to certain questions? The solution is simple: they can easily transfer the chat to a more knowledgeable operator to ensure their requests are always handled by an expert. As soon as the new agent has accepted the transfer, they can instantly follow-up on the conversation and reply within seconds.